Your new go-to friend

Our Support team consists of Customer Service Experts who possess deep Product Knowledge which will make adapting to our comprehensive HRMS tool a breeze for you. From a strategic implementation to constant support, our goal is to help you make the most of sumHR. 

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Our Customer Success team goes an extra step to understand your pain points and align our use cases that match you at best. We attempt to stand in your shoes that help us understand your perspective and thus provide you with suggestions and tips that’ll make sumHR work for you, the way you want. Your Success is our team’s Success.
Strategic Implementation
The Support, Success, and Engagement team shares the vision to provide a flawless implementation. Quick Onboarding, alignment with your expectations, effective adoption, and support throughout the journey are never compromised upon. 
It’s our Customer Engagement team that promises to sprinkle some fun over the cake. Tossing Superficial out of the window, the Engagement team believes in creating a valuable relationship with you. We have the expertise to work as an extension of your team. Awesome customer experience is our Engagement team’s goal.
We have had a wonderful experience since the time we began working with sumHR. It's a convenient, accurate and a cost effective HRM system, with reliable and prompt support.
Swati Bhargava

Our formula for Customer Success

Quick setup
Our setup procedures facilitate swift implementation with constant contact with customers, and we also monitor strict policies for Go-Live timeline.
Minimum efforts
Throughout implementation we demand your least attention and negligible efforts. Just share your data, then sit back and relax. We’ll handle it!
Dedicated SPoCs
Accounts support, Payroll support or Biometric support - your SPoCs will not only help with onboarding but also success of your HR objectives.
Personalised training
Benefit from Problem specific solutions, personalised for your benefit. Enjoy personal training by our Product experts.
Your mental peace

Account support

Speedy turnaround
With response times averaging under 15 mins, and case closures around 4 hours, we’re obsessed with speed!
Industry best support
We’re proud of providing industry-best support experience using world-class processes and best practices.
We don’t believe in de-humanising support with ”tickets” only. Expect chat-conversations first, tickets later.
Service culture
Customer-service is fundamental to our value-system. Our decisions keep customers before profits.

We provide multi-access support

In-app messenger
Direct mobile
Centralized email
Knowledge base
Get started with sumHR
Take your first step towards bringing happiness in your HR! Our customer team will guide you.
Get a Demo
Experience it yourself.